Have the code ready
The welcome instructions explain that pickup requires the code received by email or SMS.
Parcel Pending by Quadient
From pickup code to parcel, with less friction.
I designed the kiosk interaction around a clear resident goal: enter or scan a pickup code, retrieve the parcel, and get on with the day.
A small screen.
A clear next step.
Code entry and a familiar keypad keep the pickup task in focus.
Interface reconstruction from production captures. Original installation photos are included below.
01 / The task
Help people finish what they came to do.
Residents arrive at the locker with a pickup code received by email or SMS. The kiosk connects that notification to a physical pickup.
I focused the interface on the information needed at that moment: what to have ready, where to enter it, and how to continue. Secondary controls remain available without competing with the pickup task.
02 / Pickup flow
A short path from notification to collection.
Type or scan
The primary screen centers code entry, a numeric keypad, and the barcode alternative.
Retrieve the parcel
The instructions set expectations before the door opens, including that pickup codes cannot be reused.
03 / Localization
Change the language. Keep the interaction familiar.
The English and Spanish states preserve the same hierarchy and keypad arrangement. Longer instructions fit within the layout while the main task stays in the same place.
Reconstructed interface states based on the photographed production screens.
04 / Design decisions
Give each element a clear job.
Keep the task visible
The code field, numeric keypad, and Enter action form one clear sequence. The barcode option stays alongside the instruction.
Design for a standing interaction
Large numeric targets, concise directions, and a clear input boundary support a short interaction at a public touchscreen.
Preserve the pattern across languages
English and Spanish use the same field, keypad, help placement, and forward action. The language changes within a familiar layout.
In the field
The interface in its everyday setting.
These original photos show the locker installation and its production code-entry screen. They document the physical context behind the interface.
05 / My contribution
Connecting a digital task to a physical service.
My work centered on task framing, code entry, touchscreen hierarchy, and localized states. The design connected the resident's pickup notification to the interaction at the locker.
The central design decision was to keep the experience focused, with the controls and instructions needed to complete a brief, repeatable task.
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